1. Interpretation
In these Terms and Conditions:
1.1. ‘we’, ‘I’, ‘me’, ‘us’ or ‘our’ is a reference to S H Coaching Services Limited
1.2. ‘you’ or ‘your’ is a reference to the person or persons to whom we are providing our Services and who is required to pay for the Services I provide
1.3. ‘Services’ means the advice, assistance and/or opinion of S H Coaching Services Limited for the purposes of providing relationship coaching.
1.4. 'Initial Consultation- strategy meeting' An assessment meeting to assess the suitability of engagement of services
1.5. ‘Program Meeting’ means any interaction (including a meeting via telephone or Skype) between me and you where I provide Program Based Services.
2. Entering into a legally binding contract
2.1. A contract between you and me will come into being when you pay for any services.
3. Initial Consultation
3.1. Purpose of the Initial Consultation Assessment
Before I provide any Services or meetings I require that you and I go through an initial assessment (the ‘Initial Assessment’). The Initial Assessment consists of 3 parts:
3.1.1. An Initial Meeting: I will meet with you and we will discuss your current situation and the issues you wish to address. I will tell you whether I think I will be able to assist you.
3.1.3. My assessment: During our meeting, I will assess the best approach to help you gain the result you are after.
3.1.4. Development of a coaching program: Based on the results of our meeting, I will discuss with you my suggested coaching program it's terms and how I will deliver the Services to you.
4. Length of the Initial Assessment and subsequent Sessions and cost
4.4.1. The Initial Consultation normally takes around 60-90 minutes to complete.
4.4.2. If I think I will be able to assist you, the full package price one-off fee (to be confirmed in your initial consultation - Note: This is different for every couple) is payable before the provision of Services can continue. We do offer a number of packages and each package has a different approach and fee. This will be discussed with you and agreed in the initial consultation.
4.4.3. My Program Services consist of 12+ meetings, each of which will last for one hour. I will allow a meeting to exceed one and a half hours where I consider necessary at no extra cost to you.
4.4.4. In the event that I increase my charges during my Services to you, I will not charge you more than the Package Price in force at the time of booking the first meeting.
5. Further pointsPlease note that after the Initial Assessment has been carried out, I may decide that I cannot provide any Services, if, for example, the type of coaching that I offer is not suitable for you. If this is the case I will suggest alternative services you might consider, if appropriate.
6. Performance of the Services6.1. I will normally provide you with the Services only after an Initial Assessment - strategy meeting has been carried out. If there is a significant period between an Initial Assessment and my providing the Services, I may ask you to undergo another Initial Assessment. If another Initial Assessment is required, a further Initial Meeting Fee will be payable.
6.2. I provide my services on the basis of a series of 12+ Program Meetings.
6.3. It is not possible that any particular result or outcome can be guaranteed as a result of me providing my Services, but my aim is to provide you with the Services:
6.3.1. by using reasonable care and skill; and
6.3.2. In compliance with commonly accepted practices and standards of relationship coaching practice
6.4. I have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.
7. Where the Services are provided
The Services will be provided at my clinic in Harley Street, London.
8. Further Sessions8.1. If after the last meeting you feel that you would benefit from a 'maintenance program' this can be booked once discussed. Maintenance programs operate under the same terms and conditions as Program meetings.
8.2 Further meetings must be paid for in advance of the session at the time of booking.
9. Methods of Payment9.1. I accept payment [in cash (up to the value of £1,000), or by BACS or CHAPS transfer (account details available on request) -  and I must receive cleared funds before the start of the Initial Meeting, Services or Program Meetings as applicable.
10. Cancellations, Lateness and Refunds if you are late:10.1.1. If you are late arriving at a Program Meeting when you arrive. The meeting will continue until its scheduled end time.
10.1.2. If you are late to a meeting and in my reasonable opinion I consider that providing my Services will serve no practical value in the time available remaining of the meeting then I may cancel your meeting - this will be classed as one of your allocated meetings.
10.1.3. If you are late arriving at an Initial Consultation Meeting and in my reasonable opinion I consider that there will not be enough time available remaining to adequately discuss the issues involved, I may cancel the meeting. You will not normally be entitled to a refund.
10.1.4. If you are late arriving to a Further meeting and in my reasonable opinion I consider that providing my Services will serve no practical value in the time available remaining of the Further meetings then I may cancel the Further meeting. You will not normally be entitled to a refund.
10.2. If you need to re-arrange a Program Meeting or Initial Consultation:
10.2.1. Please contact me to re-arrange your meeting as soon as possible and in any event not less than 7 days before your scheduled session/meeting.
10.2.2. Provided that 7 days’ notice is given, I will allow you to re-arrange the date or time of a session/meeting once without penalty. Thereafter, if you need to re-arrange the date or time of a session/meeting, a fee of £150 inc. VAT will be charged each time a session is re-arranged with at least 7 days’ notice given.
10.2.3. If less than 7 days’ notice is given, you will forfeit [the meeting] and will not be entitled to a refund.
10.3. If you have booked the Services and paid the Package Price (or any instalments) and wish to cancel my Services: If you inform me in writing of your decision to cancel my Services 14 days after your program payment, I will refund you the full Package Price (or the full amount of any instalments paid) less an administration fee of £150 inc. VAT. No refund will be given in respect of the Initial Meeting. No refund will be provided if you have paid and attended any Program Meeting within 14 days of payment.
If you inform me in writing of your decision to cancel my Services after the 14 days from the date of payment no refund will be given and any outstanding instalments of the Package Price will become due.
10.4. If I cancel
10.4.1. On occasion, I may have to cancel a scheduled Program Meeting or Initial Consultation meeting. This may occur for of a number of reasons, such as that I am unwell, or a preceding session has overrun or I cannot reach the location where we have a scheduled meeting because of travel problems (traffic jams, etc). If a cancellation occurs in this situation then I will offer you another scheduled program meeting, Further Program Meetings or Initial Consultation Meetings (as the case may be) without further charge to you.
10.5. Failure to use maximum allowance of meetings for any program
10.5.1. If you have not used all of your Program Meetings and [6] months have elapsed since your last Program Meeting, all remaining meetings will be forfeited with no refund due, unless we give our written consent that this period may be extended.
10.5.2. Clients will be offered a maximum amount of Program Meetings (E.G. 12 for the Marriage Breakthrough Program) needed to gain the solution they require as outlined in the Initial Consultation - strategy meeting.
10.5.3. The Program fee is NOT for the individual Program Meetings, it's for Stephen's expertise to gain the solution agreed at the Initial Consultation. So the individual/couple can gain their solution in fewer meetings and choose to conclude the program before the maximum number of meetings is reached.
10.5.4. PLEASE NOTE: This is NOT a time for money service. We don't charge for the meetings we charge for the results. So if you gain your result earlier than the maximum agreed amount of meetings you are not eligible for any refund.
10.5.5. If you decide you no longer wish to continue with your Program Meetings you will not be eligible for a refund.
10.5.5. As indicated in 10.3. Refunds are only granted before the start of any Program Meeting.
11. Confidentiality
I shall treat all personal information supplied by you as confidential. I shall not disclose such information to any third party without your prior permission, except as where required by law or where the action might be necessary to protect you or someone else. I shall treat all personal data in accordance with the requirements of the Data Protection Act 1998.
12. Bespoke Programmes
We may, by agreement, decide that a bespoke program is more appropriate than the Services set out in these Terms and Conditions. In this event, any changes to these Terms and Conditions will be communicated to you in writing after your Initial Meeting but before your next session and these Terms and Conditions shall continue to apply to the extent that they are not varied by or inconsistent with such written communication. In the absence of any written evidence to the contrary, these Terms and Conditions shall apply.
13. Your possessions on my premises
I accept no liability for any loss or theft of, or damage to, your possessions whilst you are on my premises. I, therefore, advise you to keep your possessions about you at all times whilst on the premises.
14. Limitation on my liability to you
My liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by me. My liability for death or personal injury is also subject to certain limitations which are set in the following paragraph.
15. Limitation and exclusion of liability for personal injury and death
I will compensate you for any loss or damage you may suffer if I fail to carry out duties imposed on me by law (including if I cause your death or personal injury by my negligence) unless that failure is attributable to:
15.1. your own fault;
15.2. a third party unconnected with the provision of Services under this contract; or
15.3. events which I could not have foreseen or forestalled even if I had taken all reasonable care.
16. Indemnity
You agree that you will indemnify me against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
17. Contacting each other
If you wish to send me any notice or letter then you should send it to [Claremont House Deans Court Bicester Oxfordshire OX26 6BW]. If I wish to send you a letter or notice I will use the address you have given in the Initial Assessment questionnaire.
18. Contracts (Rights of Third Parties) Act 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
19. Disputes
If you are unhappy with the Services I provide I hope you will discuss any problems or issues with me first. In addition, or alternatively, you may wish to contact a mediation service which can help resolve disputes. If you wish you may, at any time, take court proceedings. If so, you must do so within the courts of England and Wales. This contract is governed and construed by the law of England and Wales.